Contact Us: Toll Free: 877-305-0898
Email Sales@exitsigns.net
Content found on this site is all copyright protected. No content may be taken, derived, repurposed for any commerical intent without expressed written consent from exitsigns.net legal department. Information may be printed and reproduced for the purpose of educating yourself about our products. In such case, the material is not to be altered. Exitsigns.net will not be held responsible for any typographical errors found herein. Product specifications are generally accurate, are subject to change, and we reserve the right to make such changes without notice. The website is intended to be used by licensed contractors who are well versed in applicable laws governing the installation location such as building code, city code, OSHA, ADA, and so on. We strongly advise you to consider the opinion of your local building inspector before buying any products. We will only accept returns in the event of product damage. We may, at our discretion offer an option to return the signs for a restocking fee, generally 30%. If the product is damaged upon receipt to us during the process of exchange, we will not accept the product for refund. The product will be returned to you at your expense. We provide all products as new and in perfect working condition. If the product is to arrive to you damaged, as sometimes occurs during shipping, we will replace the product with a new version upon receipt and inspection of the damaged item. Customer is responsible for cooperating with shipping company during delivery and pickup. ExitSigns.net will only arrange for one pickup attempt per damaged return request. Additional pick ups will be at customer expense. Returns to us, paid for by us will be with UPS ground shipping. If customer ships any method other than ground when using our shipping account, we have the right to pass additional charges onto the customer.
Payments will be accepted as cash, check, credit card, and terms. Terms will be extended at our descretion and will generally be offered as Net 30. We extend terms only with a credit application including 3 references, bank information and a signatore binding the agreement. You may fax your credit information to us for consideration.
ExitSigns.net reserves the right to alter these terms at any time.
TERMS & CONDITIONS OF SALE
Qualified Customers Only
The GlassTorch Inc website is designed for use by Electrical Contractors, Certified Lighting Maintenance technicians, Original Equipment Manufacturers and other business entities that employ qualified electrical maintenance personnel. When placing orders through this website, the buyer represents that he or she is knowledgeable in the selection and application of electrical products including, but not limited to, the applicable building codes and applicable laws. Custom Orders, such as with braille, or special wording signs, can not be returned or exchanged.
The GlassTorch Inc website offers money saving deals on hundreds of electrical and lighting products. This is done in part by eliminating many of the price-inflating middlemen. We keep costs down by conducting transactions with knowledgeable customers who do not require assistance in product selection, do not require return material services, are able to purchase certain items in carton or standard pack multiples and pay at time of order by credit card. We may also allow you to mail a paper check after entering your account via this website.
Prices
Any prices that may be found on the website or other material distributed by us are for immediate purchase only and are subject to change or correction without notice. Prices listed on the the GlassTorch Inc website shall not constitute a quotation for future purchase. Prices do not include sales taxes. Sales tax is only collected in Florida
Order Acceptance
All orders are subject to our acceptance and availability of product. Canadian orders, as with other international orders may be subject to an order compliance review which includes, but is not limited to observing import restrictions imposed by customer's government. We are not liable for products ordered internationally that do not meet local requirements. We reserve the right to not fulfill an order, restock an order, replace any order due to legal restrictions. Though we exercise diligence in regards to international orders, it is the sole responsibility of the purchasee to ensure that products satisfy local requirements. It is our intent to deliver your order promptly. We will not be liable for damages due to delivery delays of any kind
Freight Charges / Small Order Charges
If we advertise a flat charge to ship, then we will bill only for that amount. The amount of any freight or handling charges will be stated prior to requesting your payment information. Also, at times, we may impose a small order charge. If we do, you will be advised prior to submitting your payment information.
FREE SHIPPING / HANDLING OFFER Applies to Exit Sign and Emergency Light orders of 6 items or more and ships UPS Ground Shipping within the 48 Continental United States.
Alaska, Hawaii and other U.S Territories are not included. We reserve the right to determine the most efficient shipping provider with this offer. We reserve the right to discontinue this promotion at any time without notice. Offer Is Valid for a limited time and may not be available for future purchases. We reserve the right to refuse orders within this promotion. Shipping fee promotion does not apply to C.O.D orders. Rush order shipping is billed at full price.
Returned Goods Policy
Material may not be returned without our prior authorization. We will give full credit for merchandise returned due to defects, subject to the terms of the manufacturer's warranty. We will also issue full credit for errors by us provided your request is made within seven days of your receipt of the merchandise. Returns due to customer error or change in requirements may be subject to a 30% restocking charge; outbound freight not originally billed to the customer and return freight charges. We also reserve the right to refuse return authorization. Return authorization may be requested emailing Sales@exitsigns.net. We reserve the right to refuse unauthorized returns.
Freight Claims
All shipments are made FOB shipping point. In the event of loss or damage to a shipment, you must note any shortages or damages on the delivery receipt, and then request the delivering carrier to make an inspection. A claim must then be filed on the carrier without delay. Claims for concealed loss or damage must also be filed with the carrier immediately upon discovery. While we do not assume any responsibility for freight claims, we will provide reasonable assistance to help you bring about settlement with the transportation company.
Payment Terms
All sales are subject to payment at time of order placement. We accept Visa, MasterCard, Discover, and American Express. You may also mail a paper check after entering your order. Companies may submit a credit application for terms for use with Corporate PO. Terms are extended on a select basis uses special criterion, including running credit, financial background check and references. Terms are also not generally extended for orders less than $3,000.00, though exceptions can be made on a petition basis. It is our desire to work with you and resolve to finding the most effective way to do so.
Warranties
We warrant that all goods sold are free of any security interest or other lien and will in addition make available to you all transferable warranties made to us by the manufacturers of the goods. GlassTorch Inc makes no other expressed or implied warranties and specifically makes no implied warranties of merchantability or fitness for purpose.
Limitation of Liability
GlassTorch Inc liability shall be limited to either the replacement of the goods or refund of the purchase price and in no case shall it be liable for incidental or consequential damages.
No Responsibility for Information Provided
Product information contained on the GlassTorch Inc website is derived from publications of the product manufacturers and associated information from manufacturer's websites. This information is necessarily based upon approved code installation and use under proper working conditions. We assume no responsibility by reproducing such information, and in no way do we offer a guarantee, expressed or implied, on any product.
Governing Law
Any transactions arising out of the buyer's use of this website or otherwise initiated with Glass Torch Inc shall be governed by and construed in accordance with the internal laws of the State of California applicable to agreements made and to be performed entirely within that State, without regard to the conflicts of laws principles of California.
Disputes
Any dispute regarding interpretation or enforcement of any of the parties' rights or obligations under any transactions between the buyer and GlassTorch Inc shall be resolved by binding arbitration according to the rules of the American Arbitration Association in the Los Angeles County, California. The parties irrevocably submit to personal jurisdiction of any State court in Los Angeles County or the United States District Court for the Southern District of California, in any action or other legal proceeding to enforce any award made by the arbitrators. The arbitrators may award attorneys fees to the prevailing party in any arbitration proceeding. All costs and expenses of the arbitration, including actual attorney's fees, shall be allocated among the parties according to the arbitrator's discretion. The arbitrator's award may be confirmed and entered as a final judgment in the courts noted above and enforced in accordance with the arbitration statutes of the State of California. Proceeding to arbitration and obtaining an award shall be a condition precedent to the bringing or maintaining of any action in any court with respect to any dispute arising under such transactions.
Shipping Information
Our goal is to ship orders for in-stock items the same day or next business day depending upon time of receipt and processing requirements. Due to the cost of shipment, we do not ship to destinations outside the 48 Continental United States. We also will not ship to PO Boxes. We most often ship your order via UPS. However, at our option, we may also ship via a common carrier such as Roadway or TNT. We may also ship via mail.
If you want to check the status of a shipment, please e-mail us at mailto:sales@exitsigns.net. We will provide you with a shipping date, order number, method of shipment and tracking information.
ExitSigns.Net offers the highest quality self-luminous exit sign and egress products. The products you find here are all code-compliant, manufactured in the United States or Canada, and have been selected repeatedly by top architects and safety engineers to protect their buildings. The pigments used are premium and the substrates are durable and non-toxic. The designs are esthestically modern, balanced, and tuned for optimal visibility and performance. Green Torch engineers innovate. You will not find a superior solution.
